RETURN POLICY

Azora is committed to ensuring customer satisfaction. You may return an item within 3 days of receiving it, provided it meets the following conditions:

• The item must be unworn, unused, and undamaged.
• It must be returned in its original Azora packaging.
• A valid reason must accompany returns.
• Returns must be made from within the country of delivery.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but the actual pickup doesn't include all said items, Azora has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This includes promotional products, such as free gifts or silver coins.

RETURN PROCESS

1. Timeframe: Items are eligible for return within 3 days of delivery.
2. Damaged Items: If your item is damaged, you must notify our customer care team within 48 hours of delivery, along with photos or videos showing the damage.
3. How to Initiate: Contact Azora’s customer care team to initiate the return. We will arrange for pickup from the original delivery address only.
4. Packaging Requirements: The product must be returned in its original box or packaging, along with the invoice provided.
5. Condition Requirements: Returned products must be in unused, new condition, free of scratches, marks, or any damage.
6. Refunds: After the item is received and inspected by our team, your refund will be processed to your bank account.

Once you have booked the return request, we request that you be available for the reverse pick-up and answer calls from the delivery partner. If you are unavailable or unable to answer, the delivery partner may cancel the reverse pick-up at their discretion. In such cases, the process must be re-initiated, which may delay the overall timeline.

Note:
• Items purchased online cannot be returned at offline stores, and vice versa.
• If return conditions are not met, Azora reserves the right to reject the return.

EXCHANGE POLICY

We do not have an exchange/replacement policy. Unwanted items can be returned according to the return policy. Please place a new online order for the correct product.

For further assistance, please call our customer care number +91-[ ] for quick resolution between 10 AM to 6 PM, Monday to Saturday, or email us at azorajewel@gmail.com